Refund policy
REFUND AND RETURN POLICY
Last updated: September 10, 2026
Thank you for shopping with Luce Haven Boutique. We want you to be happy with your purchase. Because we sell a combination of standard merchandise, print-on-demand products, dropshipped products, and digital downloads, return eligibility depends on the type of product purchased.
ELIGIBLE PHYSICAL PRODUCTS
To request a return, email lucehavenboutique@gmail.com within 14 days after your order is delivered.
To qualify for a return, the item must be:
• Unused, unworn, and unwashed
• In its original condition
• Returned with its original tags and packaging, when applicable
• Accompanied by your order number or proof of purchase
Please do not return an item to the address shown on the package. Some products are shipped by third-party suppliers, and the return address may be different. Contact us first for instructions.
PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS
Print-on-demand, personalized, customized, and made-to-order products are created specifically after an order is placed. These products are generally not eligible for returns or exchanges because of a change of mind, incorrect size selection, or buyer’s remorse.
We will assist you when a print-on-demand item arrives damaged, defective, misprinted, or substantially different from what was ordered.
DIGITAL PRODUCTS
Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final and nonrefundable once the file, download link, or access information has been delivered or accessed.
If you experience a technical problem receiving or opening a digital product, contact us so we can help correct the issue.
A refund may be considered if the same digital product was purchased more than once by mistake or if the product was not delivered and we are unable to provide access.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us as soon as possible and no later than 14 days after delivery.
Include:
• Your name and order number
• A description of the problem
• Clear photographs of the item, packaging, and shipping label
We will review the information and work with the supplier to arrange an appropriate replacement or refund when the claim is approved.
NONRETURNABLE ITEMS
The following items are generally not eligible for return:
• Digital downloads after delivery or access
• Personalized or customized merchandise
• Print-on-demand products, except when damaged, defective, misprinted, or incorrect
• Gift cards
• Final-sale or clearance products
• Used, worn, washed, altered, or damaged items
• Items returned without prior approval
• Personal-care or hygiene-sensitive products when opened, if applicable
CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to cancel or change an order.
We cannot guarantee a cancellation or change after an order has been submitted. Print-on-demand and supplier-fulfilled orders may enter production or processing quickly. Once production or fulfillment has started, the order may no longer be eligible for cancellation.
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible returns based on preference, sizing, or change of mind.
When an approved return is caused by a damaged, defective, misprinted, or incorrect item, Luce Haven Boutique or the supplier will provide instructions regarding replacement, return shipping, or refund.
Original shipping charges are generally nonrefundable unless the order was incorrect or defective.
REFUNDS
We will notify you after an approved return or claim has been reviewed.
Approved refunds will be sent to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at lucehavenboutique@gmail.com.
EXCHANGES
The fastest way to receive a different eligible item is to complete an approved return and place a new order.
Print-on-demand and customized products cannot normally be exchanged for a different size, color, or design unless the original item was defective or incorrect.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
CONTACT US
To request a return, report a problem, or ask a refund question, contact:
Luce Haven Boutique
Email: lucehavenboutique@gmail.com