Shipping policy

SHIPPING POLICY

Last updated: September 10, 2026

Thank you for shopping with Luce Haven Boutique. We offer products that may be fulfilled by print-on-demand companies, dropshipping suppliers, and other third-party fulfillment partners.

ORDER PROCESSING

Orders are normally sent to the appropriate supplier for processing shortly after payment is confirmed.

Estimated processing times:

• Standard physical products: approximately 1–5 business days
• Print-on-demand or made-to-order products: approximately 2–7 business days
• Digital products: normally delivered electronically shortly after payment

Business days do not include weekends or holidays.

Processing times are estimates and may be longer during holidays, sales, product launches, supplier delays, or periods of high order volume.

ESTIMATED DELIVERY TIMES

After an order has been processed, estimated shipping times are:

• United States: approximately 3–10 business days
• International destinations: approximately 7–30 business days

These estimates do not include processing time.

Delivery dates are not guaranteed. Shipping may be affected by the supplier, carrier, destination, weather, holidays, customs, incorrect addresses, or other circumstances outside our control.

PRINT-ON-DEMAND AND DROPSHIPPED PRODUCTS

Some products are created, packaged, and shipped directly by independent suppliers. Luce Haven Boutique does not personally package or mail these products.

Items from the same order may be fulfilled by different suppliers. This means your order may arrive in separate packages and on different dates. Separate tracking numbers may be provided.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Shipping costs may vary based on the product, supplier, package size, delivery destination, and shipping method.

TRACKING INFORMATION

When tracking is available, you will receive tracking information by email after the order ships.

Please allow up to 48 hours for tracking information to begin updating after you receive the tracking notice.

If you have not received tracking information within a reasonable time, contact us at lucehavenboutique@gmail.com with your order number.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters production or fulfillment.

Luce Haven Boutique is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

DELIVERY DELAYS

Delivery times are estimates, not guarantees. Carrier delays, severe weather, holidays, customs inspections, supplier problems, and other circumstances may affect delivery.

A delayed package is not automatically considered lost. We will help you review available tracking information and contact the supplier or carrier when appropriate.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible and no later than 14 days after delivery.

Include:

• Your name and order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging and shipping label

If tracking has not updated for an extended period or the package appears lost, contact us so we can investigate with the supplier or carrier.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot find it:

• Check around your delivery location
• Ask members of your household or neighbors
• Contact the shipping carrier
• Allow one additional business day in case the package was marked delivered early

Then contact us if the package is still missing. We will assist with reviewing the shipment, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

INTERNATIONAL SHIPPING

International customers may be responsible for customs duties, import taxes, handling charges, or other fees required by the destination country.

These charges are not controlled by Luce Haven Boutique and are generally not included in the product or shipping price unless stated at checkout.

Customers are responsible for confirming whether a product can legally be imported into their destination country.

DIGITAL PRODUCTS

Digital products are delivered electronically and are not physically shipped.

Customers are responsible for entering a correct email address at checkout. If you do not receive your download or access information, check your spam or junk folder and then contact us for assistance.

CONTACT US

For shipping questions, contact:

Luce Haven Boutique
Email: lucehavenboutique@gmail.com